FAQ

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Membership

What is the difference between a bank and a credit union?

A bank is owned by shareholders and is tasked with maximizing the shareholders’ investments. A credit union is a not-for-profit organization owned by its members. It exists to offer excellent service and affordable financial products to its membership.

How do Credit Unions operate?

Policies and procedures are set and monitored by a volunteer Board of Directors. Each credit union member has one vote and an equal voice in the management and direction of the credit union. The Board of Directors, elected for three-year staggered terms, sets policies under which the credit union management carries out its duties.

What are the benefits of MidUSA Credit Union membership?

As a Credit Union member, you have access to the full array of financial products and services that MidUSA CU offers as well as the MidUSA Best Value Guarantee. This guarantee means that our members always receive the best local value on MidUSA products and services, including the best local loan rates, the best checking account value and some of the best everyday savings and certificate rates in town – we guarantee it! Additionally, as partial owners of the Credit Union, members have the opportunity to vote for the MidUSA CU Board of Directors.  MidUSA CU members receive the best in service and better rates on loans and deposits than traditional banks.

How do I know if I’m eligible for MidUSA Credit Union membership?

MidUSA Credit Union membership is open to all persons and their immediate family members who meet one or both of the following criteria:

  • Live, work, worship, or attend school in Butler, Warren, Montgomery or Miami Counties in Ohio
  • Are employed with a MidUSA Select Employer Group (SEG).

Please help us deliver the news to your friends and family. They can stop by any MidUSA Credit Union branch to join!

How do I become a member?

Stop by any credit union branch to open a Share (Savings) Account. The $5 minimum balance in your savings account establishes your membership and gives you access to all MidUSA CU membership benefits. It also enables you to vote for our Board of Directors. Please bring a photo ID with you when you open your account. Click HERE for more information.

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Accounts

How are my deposits insured?

Funds on deposit at MidUSA Credit Union are privately insured by American Share Insurance (ASI) up to $250,000 per account. You can have as many accounts as you would like. Most banks are insured up to only $100,000 per depositor. ASI insures accounts, not individuals, which allows for an unparalleled level of protection for MidUSA CU members’ deposits.

Can I access my accounts without going to a branch office?

You bet! Our automated phone service, CU*Talk, is available 24 hours a day, 7 days a week, allowing you to transfer funds between accounts, make payments to your MidUSA Credit Union loan, check your account balances, review account history, and more! You may also sign up for It’s Me 247 Online Banking to access your accounts free of charge.

How do I notify MidUSA Credit Union of a change of address?

There are several ways you can notify MidUSA of an address change:

  • Update contact information through It’s Me 247 Online Banking
  • Print Change of Address form and mail
  • Call Member Support at (513) 420-8640 or (800) 633-8905 and request a Change of Address form
  • Visit any MidUSA CU branch

What is MidUSA Credit Union’s routing number?

If you have a Checking Account at MidUSA Credit Union, this number is located on the bottom of your check. MidUSA CU’s routing number is 242278742. The routing number is also referred to as a routing and transit number.

How do I establish Direct Deposit?

To establish Direct Deposit, you must contact your employer for the appropriate forms. MidUSA CU’s routing number is 242278742. For more information, call MidUSA CU at 513.420.8640 or 800.633.8905.

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Online, Mobile, and Telephone Banking

How do I sign up for It’s Me 247 Online Banking?

To connect to It’s Me 247:

  • Visit www.midusacu.org
  • Click the It’s Me 247 Online Banking icon
  • Enter your account number (or username, if you have created one) and click Submit
  • Enter your password and click Next. If you have logged in before, you will also need to answer one of your chosen security questions
  • First time users should follow the instructions on the screen to change your temporary password and set up your security questions and other settings
  • When the It’s Me 247 screen appears, you are in!

Need more help? Click here for It’s Me 247 how-to videos.

How do I access It’s Me 247 Mobile Web Banking?

To log in to It’s Me 247 Mobile Web Banking, type www.midusacu.org into your mobile phone browser and click on the It’s Me 247 icon. Your phone will automatically switch to the mobile version after a few seconds.

How do I sign up for Text Banking?

You can enroll in Text Banking by clicking on the “Go Mobile” button on the It’s Me 247 toolbar. Then select Text Banking Home to access the enrollment screens. After enrollment, text commands to IM247 (46247).

What are the Text Banking commands?

The following are Text Banking commands and their responses. Commands can be sent to IM247 (46247)

BAL

Balance for all accounts

BAL {nick]

Balance for up to three savings or checking accounts, where {nick} is a custom 1-6 character nickname assigned within It’s Me 247

BAL {#}

Balance for a specific account, where {#} is the 3-digit account suffix

BAL {nick} {#}

Balance for a specific membership and account combination

STOP

Turns off all text banking

STOP {nick}

Turns off text banking for a specific account

HELP

The customer service number

How do I access CU*Talk?

Step-by-step instructions make it easy to use CU*Talk:

  • Using your touch-tone phone, call: 800-238-1969 or 513-420-5855
  • You will be asked to enter your member number. Then press the # key. Next, you will be prompted to punch in your PIN. Enter your PIN and press the # key. Be careful – if you enter your PIN incorrectly three times, your PIN will be disabled. You much contact the credit union for reactivation.
  • First Time Users – Your PIN number will be the last four digits of your Social Security number. For security purposes, you will be prompted to change your PIN.
  • From this point on, the CU*Talk procedure will vary depending on the transactions you wish to complete. CU*Talk will guide you through each step.
  • Hint: This first set of options includes a brief tutorial (press “0”) with tips and hints for using the system. From within this menu, if you have questions or need to speak with a MidUSA representative press “1” when prompted. You can press “*” to return to the main menu at any time.
  • When you have finished your last transactions, simply hang up the phone.

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Identity Theft

What should I do if I think I may be a victim of identity theft?

If you are a member of MidUSA Credit Union, you should contact us, and we will close affected accounts or place a notification on accounts that have not been directly affected. It is important that you notify all of your credit card issuers and other creditors. File a police report and keep copies of the report to prove that unauthorized charges do not belong to you.

The Federal Trade Commission has an ID theft affidavit, a form for victims to provide to creditors and credit-reporting agencies. It can be downloaded athttp://www.ftc.gov/bcp/edu/microsites/idtheft/ or you can receive the form by mail after calling 1.877.IDTHEFT. Trained counselors are available to speak with you and assess your situation.

To further protect yourself, you should contact one of the three major credit-reporting agencies to place a message on your credit bureau report at no charge to you. Each fraud unit will share this information with the other two agencies. Here is the contact information for the three credit-reporting agencies:

Equifax
P.O. Box 740241
Atlanta, GA 30374
www.equifax.com
1.800.525.6285

Experian
P.O. Box 9530
Allen, TX 75013
www.experian.com
1.888.397.3742

TransUnion
Fraud Victim Assistance Division
P.O. Box 6790
Fullerton, CA 92634
www.tuc.com 
1.800.680.7289.

 

Does MidUSA Credit Union have a Privacy Policy?

Yes. Click here to view the MidUSA CU Privacy Policy.

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